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Terms and conditions

  1. General

    1. This website “Martell eshop” is operated by Pernod Ricard Singapore. In these terms & conditions (“T&C”), “Martell eshop” or “we” or “PRS” means “Pernod Ricard Singapore and “Customer” or “you” means any person, firm, company or body which places an order with us.

    2. Please read these T&C carefully before using the website. By using the website or any part of it, you agree that you have read these T&C and that you accept and agree to be bound by them.

    3. These T&C may be varied by PRS from time to time without prior notice.

  2. Prices

    1. The prices set out in this site may be altered by PRS at any time without prior notice to you.

    2. Prices quoted include all applicable taxes and duties and are in Singapore dollars and do not include any delivery charges, unless otherwise stated.

  3. Orders

    1. When placing an order with PRS, you confirm that all the details that you have provided in completing the order are true and correct.

    2. Supply of products is subject to availability and to any order minimums and limits imposed in respect of a product by PRS. If we do not have enough stock to fulfil the entire order, we will notify you, cancel the part with insufficient stock and proceed with the rest of the order (subject to any applicable order minimums or limits in respect of a product).

    3. Once an order has been accepted, the Customer cannot cancel an order nor change the delivery date unless otherwise agreed by PRS.

    4. Any specials, promotions, clearances, offers and discounted items listed in the site are subject to their specific terms and conditions and are available while stocks last unless otherwise indicated.

  4. Delivery

    1. Products can be delivered to any address located in the mainland of Singapore, which is designated by the Customer at time of check-out. The delivery cost is free of charge for a specific period of time, the customer will be aware of the price at the checkout. . 

    2. We shall retain ownership of the products until we receive full payment of the products. Risk of damage to or loss of the products shall pass to the Customer upon delivery of the products to the designated delivery address.

    3. If your order is being accepted by PRS, a confirmation will be sent, specifying the date and delivery time. Time of delivery shall not be of the essence, and any dates specified by us for delivery of the products are approximate only. PRS shall not be responsible for and does not accept liability for late delivery of the products.

    4. On the date of delivery, our designated delivery partner will contact you to confirm the appointment before arrival. In the event nobody is at the delivery address at the time of arrival, a re-delivery will be arranged. The costs of any re-delivery shall be in accordance with clause 4.1 and shall be borne by the Customer.

    5. Orders will be delivered by our delivery partner within 2 weeks from your order. PRS shall not be liable for any late delivery. Futurlog operates the logistics of its customers by relying on recognized logistics partners. Thanks to its IT platform, the team coordinates actions, chooses the best solution, assists customers and optimizes the e-supply chain. Futurlog provides a high-performance solution to all companies wishing to outsource their logistic. With more than 300 customers recruited in 4 years, the Futurlog model has proven its relevance and appeal to companies, especially in the e-commerce sector.

    6. Each order may only be sent to one delivery address. If you need to send products to more than one delivery address, you will need to place a separate order. The delivery address cannot be changed once an order is confirmed.

  5. Payment

    1. PRS accepts the following forms of online payment: Visa, MasterCard, Amex, Apple Pay, Google Pay.

    2. We shall use reasonable endeavors to provide secure online transactions for you. Personal information including your name, address and credit card number is encrypted to prevent your information from being intercepted or read by unauthorized persons.

    3. PRS will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by anyone whose credit card is fraudulently used or used in an unauthorized manner.

    4. The Customer shall ensure that the credit card used is valid and issued under the Customer’s own name.

  6. Returns

    1. You may refuse to accept any products delivered to you which fail to be of satisfactory quality, fit for their intended use or comply with the applicable statutory and regulatory requirements in any material respect, provided that you serve a written notice of rejection to PRS. Any notice of rejection must include the relevant sales receipt and such details regarding the defective products as PRS may reasonably require and must be submitted within 1 calendar day from receipt of delivery of the products.

    2. If your request for return is accepted by us, PRS shall provide you with a replacement for the rejected product, provided that PRS will collect the rejected product from you. To such extent, PRS shall have no further liability to you in respect of the rejected product.

  7. Website Content

    1. PRS may make changes to the contents at this site, or to the products and services described, at any time without prior notice to you.

    2. Information published at this site refers to products and services offered in Singapore.

  8. Liability

    1. Subject to any relevant statutory provision, these T&C contain the entire agreement between PRS and the Customer and all representations, warranties and agreements (whether express or implied and whether statutory or otherwise) are expressly excluded. PRS’s liability is limited to the cost of replacing the products.

    2. Contents of the site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

    3. To the extent permitted by law, PRS disclaims all liability (however arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the content, the site and/or any website to which the site is linked, or any action taken (or refrained from being taken) as a result of using any of these.

    4. Nothing expressed or implied in these T&C will confer a liability on PRS in respect of any indirect, consequential or special loss, loss of profit, damage, cost or expense.

  9. Third Party Sites

    1. This website may contain links to third party sites. The links do not indicate any endorsement of PRS of the site or the products or services provided at those sites. The Customer accesses those sites and uses the products and services made available at those sites solely at their own risk.

  10. Promotional Codes

    1. Any promotional codes offered by PRS cannot be exchanged for cash, used in conjunction with one another, re-used on another transaction, or partially used across multiple orders.

    2. PRS reserves the rights to invalidate any promotional codes which are used or applied in contravention of the above requirement.

  11. Data Protection

    1. We are committed to safeguarding the privacy of individuals with respect to personal data. We shall ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data Protection Act 2012 (PDPA) under the laws of Singapore. Please refer to our Privacy Policy for details.

    2. You shall be responsible for maintaining the confidentiality of your own login and password. You shall be solely responsible for any damages arising from unauthorized access to the site caused by or connected with the disclosure of your login and/or password by yourself.

    3. You shall be deemed to have the authority to own and control access to the email address provided by you.

  12. Governing Laws and Jurisdiction

    1. These T&Cs are governed by and construed in accordance with the laws of Singapore and are subject to the exclusive jurisdiction of the courts of Singapore.